They are very average. The vet, Dr. Helene Bouchard is very nice but very routine. Not a place where you'd want to leave your pet. The examination is too quick, not much detail and then a huge bill. I don't mind paying extra if I get caring service - this place just doesn't have "it".

The old lady manager at reception is a low class woman who has zero people skills, she should be working in a factory NOT as a representative of this practice. The staff is not welcoming and seem apathetic.

I don't recommend them - there are other places around toronto that are MUCH better.